Privacy policy

AnQ Movers Ltd ("AnQ", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

AnQ Movers Ltd is the controller responsible for the personal information described in this policy.

1. Information We Collect

When you use AnQ, we may collect information such as:

• Name and contact details
• Collection and delivery addresses
• Moving date and property details
• Inventory and moving requirements
• Information you provide through our forms, messages or bookings
• Payment and transaction information
• Information about how you use our website and platform

2. How We Use Your Information

We use your information to:

• Process your moving enquiry and provide quotations
• Connect you with suitable AnQ Channel Partners
• Arrange and manage bookings
• Process payments where applicable
• Communicate with you about your move
• Provide customer support
• Improve our services and platform
• Prevent fraud and maintain platform security

3. Our Legal Basis for Using Your Information

Under UK data protection law, we must have a lawful basis for each way we use your personal information. We rely on:

• Contract — to process your moving enquiry, provide quotations, connect you with Channel Partners, arrange and manage your booking, process payments and communicate with you about your move. This processing is necessary to take steps at your request before a booking and to perform it.
• Legitimate interests — to provide customer support, improve our services and platform, prevent fraud, keep the platform secure and maintain appropriate business records, where these interests are not overridden by your rights.
• Legal obligation — to meet our tax, accounting and other legal requirements, and to respond to lawful requests from authorities.
• Consent — for non-essential cookies and any marketing communications. You can withdraw your consent at any time.

Where we rely on legitimate interests, you have the right to object, as described in section 6.

4. Sharing Your Information

To provide our services, we may share relevant information with Channel Partners who are responding to your enquiry or providing your move.

We may also share information with trusted service providers such as payment processors, technology providers and other organisations where necessary to operate AnQ or comply with the law.

We do not sell your personal information.

5. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling bookings, resolving disputes, meeting legal obligations and maintaining appropriate business records.

6. Your Rights

Depending on the circumstances, you may have rights to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your information
• Restrict or object to certain processing
• Withdraw consent where processing is based on consent
• Request a copy of your information

You can contact us to exercise your rights.

7. Cookies

Our website may use cookies and similar technologies to operate the website, understand usage and improve our services.

Where required, we will ask for your consent before using non-essential cookies.

For details of the cookies we use and how to change your choices, see our Cookie Policy.

8. Contact Us

If you have concerns about how we use your personal information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO).